Frequently Asked Questions (FAQ)

What kind of issues do you support?

I work with clients experiencing stress, anxiety, and burnout at work, as well as those exploring their identity, sexuality, or relationships. I also support people navigating polyamory, kink, and other non-traditional relationship dynamics. Sessions focus on understanding your experiences, building confidence, and developing coping strategies, all in a safe, non-judgemental space.

Who can benefit from counselling with you?

Anyone feeling anxious, overwhelmed, or uncertain in work, relationships, or personal identity. This includes:

  • People experiencing work-related stress or burnout

  • LGBTQIA+ clients exploring gender, sexuality, or identity

  • Clients in polyamorous, kink, or non-traditional relationships

  • Anyone seeking to increase confidence, self-worth, and personal insight

What can I expect in a session?

Sessions are a safe, confidential space to explore your thoughts and feelings. We reflect on your experiences, discuss challenges, and identify ways to cope and build self-confidence. You can talk at your own pace, there’s no pressure to have all the answers or “fix” anything.

How long are sessions, and how often should I attend?

Sessions last 50 minutes. Many clients begin with weekly sessions, though we will always discuss and agree on a frequency that feels right for you. I offer weekly, fortnightly, or a rolling cycle of three weekly sessions followed by a one-week break. We'll talk through what suits you best when we meet.

Do I need to be “out” or open about my identity to attend?

No. You can come as you are. Counselling is a space to explore your identity at your own pace, whether you’re out to everyone, some people, or nobody.

Do you provide online counselling?

Yes, sessions are available online via Signal, making it easier to fit counselling into your schedule while maintaining privacy.

Is counselling confidential?

Absolutely. Everything shared in sessions is strictly confidential. There are some legal and ethical exceptions where I may be required to share information without your consent, including where there is a serious risk of harm to yourself or others, and in specific legal circumstances relating to terrorism or money laundering. Where possible, I will always discuss this with you first.

I’m not sure if counselling is for me, what should I do?

It’s normal to feel uncertain. You might start with a single Get-to-Know-You session to see if it feels right. Many clients find that even short-term counselling can provide clarity, support, and relief.

How much does counselling cost?

  • Online sessions: £55 per session

  • In-person sessions: £65 per session

  • Concession rate: £35 per session (online or in-person), available for those experiencing financial hardship, including students, those on a low income, or anyone facing significant financial difficulty

  • Concession spaces are limited. Sessions are offered in blocks of up to 12, so that the service remains accessible to others who need it. If there is no waiting list at the end of your block, a further 12-session block may be offered.

  • Payment is by bank transfer in advance and must be received at least 72 hours before your appointment to confirm your booking.

How do I pay?

Payment is by bank transfer, due at least 72 hours before your session.

What is your cancellation policy?

Please give at least 72 hours' notice to cancel or reschedule without charge. Cancellations made within 72 hours will be charged the full session fee. This applies to both in-person and online sessions.

Is this a crisis service?

I am not a crisis service and I am unable to provide immediate or emergency mental health support outside of scheduled sessions.

If you feel at risk of harming yourself, someone else, or are in immediate danger, please seek urgent help using one of the services below.

Emergency

Call 999 or go to your nearest A&E department immediately if you are in immediate danger.

Urgent mental health help (NHS)

Call NHS 111 and select the mental health option (option 2 in England). This connects you to your local NHS urgent mental health team, who can assess your safety and arrange same-day support if needed.

24/7 emotional support

  • Samaritans: 116 123 (24/7) or email jo@samaritans.org

  • Shout: Text “Shout” to 85258 (free, confidential text support)

  • Papyrus HOPELINEUK: 0800 068 4141 (support for under 35s)

  • CALM (Campaign Against Living Miserably): 0800 585 858

Additional support

  • National LGBT+ Helpline (Switchboard): 0800 0119 100 (10am–10pm)

  • Mind Infoline: 0300 123 3393 (information and signposting, weekdays 9am–6pm)

If you are unsure but feel you need urgent help, please still contact NHS 111. They will guide you to the appropriate local crisis service.

How do I book a session?

You can contact me via the website form or email. I’ll respond promptly to discuss availability, session format, and any questions before booking.

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